Refund Policy

Returns & Exchanges & Cancellation

Order Cancellation
Please check the size, color, quantity, recipient, shipping address, and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at service@newnatur.com. Your order cannot be canceled once it has been shipped.

Note:
1、More than 12 hours after placing an order, cancellation of the order will be charged an order processing fee of 20% of the order amount.
2、Cancellation orders will not be accepted more than 7 days after the order is placed.


Exchanges 
After placing the order, if you think the size of the product may not fit you, or you want to change to another style, please contact our Customer Service representative by emailing us at service@newnatur.com.com,our customer service representative will reply to your email within 24 hours.

Please note that if there is a difference in the price of the changed style, we will charge or refund according to the situation. We recommend that you try not to choose a product with a difference of more than $1 to avoid the difference.


Returns

We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:

Returns Policy

1.If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.

2.The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.